tT
tyleradammcdonald T

1 reviews | Active since Sept 2012

05 Jan 2023, 18:21

Totalsports denies my collection of Ram orders sent in my name

3 weeks ago

I was called by totalsports pavilion in Durban to collect 6 packages from RAM COURIERS WHO HAD SEND ME TRACKING NUMBERS FOR ALL 6

Upon totalsports calling me to collect siting that the packages had been there for sometime

I said I only just recieved the tracking numbers that week

Non the less I went in store only to be denied collection seeing as no otp numbers were sent to me however I had every tracking number from Ram and all the packages in store had my name and contact details

The store could have manually signed out however chose not to

This despite a Ram consultant on the phone instructing them to do so

It’s been weeks now and the issue has not been resolved

Those packages were ALL SENT IN MY NAME THEY BELONG TO ME

0
Replies (2)
tT
tyleradammcdonald T's update05 Jan 2023, 18:23
Reviewer Update
I spoke to Ram a week later and they stated the goods were still at Totalsports pavilion

Yet I have not been given the green light from totalsports to collect

The goods sent in my name are in limbo

No contact made from Tfg for weeks

What’s in my name belongs to me
TFG
TFG's reply06 Jan 2023, 10:22
Official
 Dear Tyler

Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.  
The reference number for this query will be sent to you via SMS shortly.    

Kind Regards 
TFG Customer Support Team