Totalspors Knysna bad service

<p>I bough a new cellphone on the 9th at the knysna store. i tried the sim and my own but the phone didn't read the sim card. I then took the phone back to the store on Sunday the 10th and was told that it's an out of box failure. I then left the phone at the store. I was told that they needed to get auth to do a refund, but could only do it the Monday. I returned to the Shop on Monday evening, and nothing has been done as promised. They then asked for my cellphone numer. On Tuesday morning i received a call from the manager of the store saying that the staff didn't follow the correct procedure and that she will fix it. The Tuesday evening i was informed that it will take 72 hours for them to bet an auth for the OBF. I returned on Friday 15th to find out that the phone is still in the store and nothing has been done. I call the acting area manager ronel in PE and was told that i just need to wait as for it's their process. This has nothing to do with customers. It's now a week after and not even a call nor did they offer to replace the phone. I needed a phone urgently and then had to go to another company who can service customers to get another cellphone. </p> <p> </p> <p> I need to know what happended to the promise of the 72 hours that was made by the store manager and the acting area manager?</p> <p>Why is the staff not trained to handle this service request form customers? Don't tell me they are trained as for the issued was messed up and still not sorted.</p> <p>When will i receive my refund. I need this sorted out withing 24 hours as for you had enough time to sort this out. </p>