Total incompetence

After searching the local shops in Bloemfontein and not finding the shoes my daughter wanted, we went online on the TFG app to order the Converse All Star Chuck 70 shoes. On Thursday, 2 February, I collected the shoes in-store. It was not the correct shoes, I returned it to the Totalsports at Loch Logan, where I was told that they would give me a refund and I must order online again, which I did. On 9 Feb, I received a notification that I can collect the shoes in-store. When I received the package, I opened it immediately. This time, it was the right shoes, but the wrong color and size. They sent white no 12 Converse All Star Chuck 70's, instead of black no 6. My daughter wanted it for a function on 10 February, and she decided to settle for a pair of All star classic high top, which is the closest to what she wanted, as there is simply not enough time to order again. She paid R950 for shoes that she had to settle for, due to the incompetence of this group. She has been saving for over a year to be able to buy these shoes. I am highly disgusted by this whole experience. From Totalsport side, I did not even get an attempt to help me either. I was told if they order it through them, it would take too long.