TOTAL INCOMPETENCE

I HAVE A PHONE I TOOK IN OCTOBER 2018 FOR REPAIRS AT MARKHAM ALEXANDRA - PAN AFRICA SHOPPING CENTER. THE PHONE GOT REPAIRED DURING DECEMBER 2018 BECAUSE I GOT SMS’S FROM THEM SAYING SO. WHEN I GOT BACK JANUARY 2019 THE PHONE HAD NOT ARRIVED AT THE STORE SO I GAVE THEM A MONTH TO GET IT TO THE STORE. I WENT BACK TO THE STORE FEBRUARY 2019 AND THE PHONE HAD STILL NOT ARRIVED. THE STORE SAID THEY CALLED PEOPLE RESPONSIBLE FOR THE ARRIVAL OF THE PHONE AND THEY TOLD THEM THAT THE PHONE HAD BEEN DELIVERED TO A STORE IN CAPE TOWN. I WAS THEN TOLD TO WAIT FOR ABOUT A WEEK OR SO AND I DID. ITS NOW APPROACHING APRIL AND MY PHONE HAS STILL NOT ARRIVED. I’M STILL PAYING FOR THIS PHONE AND THE INSURANCE BUT NO PHONE. TOTAL INCOMPETENCE!!!!!!!!!!!!!!!!!!!!!!!!