Took my money, Refuses to refund on No delivery of the item.

I recently Purchased 2 Items on TFG’s online Platform. They sent me 1 item and cancelled the other because they couldn’t source stock. I have been struggling to get my refund as they are making it very difficult. I emailed their online Help Centre, I spoke to Bianca Fester she promised the refund was in Process and closed the complaint. Emailed again a week later spoke to Wesley Greef, He said That the refund has need processed and it’s only been 4 days since. Next day I receive an email from Craig Krieger he says a statement is outstanding from my bank and they can’t process the refund. I send through POP and to this day No refund or Communication.

My problem is you guys sold an item your’ll did not have now your’ll are making me jump through hoops to get my refund.

If I walked into your store and took and item and walked out without paying even if the worth was R 20 I would have been arrested. What your’ll are doing In My eyes is the same, Taking peoples money for items your’ll donot have and making it near impossible to refund them.

I have complaints from The Voice, Facebook and Hello Peter where this seems to be and ongoing trend with this group. Next thing I am going to do is take all this info to the consumer Complaints as a big company you shouldn’t be allowed to bully ordinary hard working citizens out of their hard earned money.

The Complaint on the Voice was a Mother who purchase a sneaker for Christmas for her child and you guys did the same thing your’ll are doing to me. Check the link below and see what you guys do to hard working folks. This is just 1 example. https://www.dailyvoice.co.za/opinion/rek-your-cheque-pay-back-my-money-tfg-ed721129-0b8c-4eb4-9fe4-5bb3d97b0713