****gish behaviour from TFG

TFG went on and activated a magazine feature on my mum’s account without her authorisation and say so and when I call on my mum’s behalf to get assistance nobody can assist, I told this lady I was dealing with that my mum hasn’t been herself for the last week or so so I cannot get her to come to the phone and confirm everything but the lady insists I do so. TFG has gone to the dogs, *****ing from their customers by activating account features without any authorisation. This is the second time they have done this to activate features without the customer’s authorisation