Three months without a phone.

Hi I took my phone for repairs to Markams @ Tembisa and they said the phone might take a month to be repaired (submitted the phone in November 2017).

I laid a complaint from the beginning of February (online).Then when I went to the store, the store manager and the cashier shouted at me for laying a complaint n said the phone is already at the repair centre and it will be processed..So I asked them if am I going to spend mother months without a phone but I'm paying for the insurance and they said the are not sure...

Ok I laid another complaint asking why am I receiving such poor service from a big company... Now today the manager calls me and tells me "my phone will be collected Monday to be repairs" so I'm failing to understand that at first they said the phone went to repairs all along....only to find out that the phone is still at the shop which means Im still going yo spend more months without a phone but I'm paying the insurance...

Hello peter please help me with such poor service cause I need the phone for personal use and I'm already behing with most of the important things I have to do.