MS
Morotola S

1 reviews | Active since May 2020

15 Sept 2021, 11:12

This is weird!

TFG being a big company which I always rate high, I must say I am actually disappointed in you. It's way unlike you guys. My order was delivered to wrong address and I have notified you and courier within 5 minutes of getting that notification. It's now been 24 hours and I don't know what's happening. How is it so difficult to send a driver back to where they delivered an Item for collection? Yall treat this case/matter as if a court order is required. A driver should have been called to return and this would have been solved with just 20 minutes.🤦🏻♂🤦🏻♂

And advise your courier to be like the previous one where they use their mobile numbers incase of such incidents,Because I would have reached him instead of those at their office.!

May I put it on record that this is the second (same order) that I was failed in less than 2 weeks. Last week It was a case of your courier been hijacked/****** and now this. Maybe I should just give up on this order. It's evidently badluck🤦🏻♂

I feel very let down🚶🏻

0
Replies (2)
TFG
TFG's reply16 Sept 2021, 08:00
Official
 Good day Morotola  We’re extremely sorry for the service you have received.  It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately.  Thank you for your patience, you will be receiving your reference number for this query shortly.  Take care and be safe.  Warm regards TFG Customer Support Team

Best regards,

MS
Morotola S's update16 Sept 2021, 10:09
Reviewer Update
Was resolved atlast. Thank you.