DT
Danielle T
1 reviews | Active since Apr 2018
13 Dec 2022, 08:32
This is ridiculous!!
My query is still not resolved. Ordered a items online. Received only 1 item. Received an email to say everything was delivered. After numerous calls and complaints, 3 weeks down the line, I am still sitting with the same query. I got a call to advise my items was found and it will be scheduled for delivery. Got yet another failed to deliver sms today. Ram can not assist, according to them my items were delivered. I called TFG Online an agent disconnected the call after she heard my query.I think I have been patient enough. If someone does not call me ASAP with resolution. I will be going on all social media platforms and I will be contacting The Voice. Waiting on your call!!
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TFG's replyOfficial
13 Dec 2022, 10:16 Good day Danielle
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
TFG's reply13 Dec 2022, 10:16
Official
Good day Danielle
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention.We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards TFG Customer Support Team