This is how TFG treat their loyal customers

I lost my Foschini card and tried to replace it at one of their stores. As they still have my pre-barcode ID number on their system,, they refuse to replace my card since my id does not correspond with the id number on their system. The friendly assistant in the store connected me to their call centre, who proceeded to ask 5 security questions of which the answers on their system are all more than 20 years old. So i failed the security test. Now i have to bring banks statements and what not to replace my card. Did i mention that i had an account with them for close to 30 years without ever failing to pay my instalment? If this is how you treat your loyal customers, i am no longer interested in The Foschini Group and will be closing my account.