******* - new fees being charged ?????
I have been charged late fees on my account due to FOSCHINI having some error on the online banking EFT payment method. I explained to the call center that I have tried to make payment online AS I HAVE ALWAYS done, yet the payment didnt go through for December and again January. I didnt know that the payment was unsuccessful till they called to inform me that I am in arrears!! The call center person told me that they received numerous complaints that online payments were not going through!! so fix it ???? Why charge me??? I see that you have a new charge of R20 for emailing my statement??? What ????
I REFUSE to pay late fees and R20 emailing fee.
I went into the store to pay my 2 months installments.
I will settle my account LESS the R17 late fee and LESS the R20 emailing fee.
Get someone to adjust my statement.
I received an email of apology and and amended statement with new charges:
image.png 33.33 KB
Please explain why I am being charged R 20 collection letter fee???Please explain why I am being charged 2 x R 20 phone call fees ???? for calls I did not take ???
You would have sent me a collection letter fee due to YOUR ONLINE BANKING ERRORYou would have called me for what? To explain YOUR ERROR HAS BEEN RECTIFIED??
Dont try to regain lost money during lockdown in this way.We all lost money during lockdown
Dont call me without my permission then charge me for it !!!
Are these amounts going to removed off my statement? R60 worth of fees??
Are you charged a million customers these amounts and making lots of free money this way?
Its not right
I received an email of apology and and amended statement with new charges:
image.png 33.33 KB
Please explain why I am being charged R 20 collection letter fee???Please explain why I am being charged 2 x R 20 phone call fees ???? for calls I did not take ???
You would have sent me a collection letter fee due to YOUR ONLINE BANKING ERRORYou would have called me for what? To explain YOUR ERROR HAS BEEN RECTIFIED??
Dont try to regain lost money during lockdown in this way.We all lost money during lockdown
Dont call me without my permission then charge me for it !!!
Are these amounts going to removed off my statement? R60 worth of fees??
Are you charged a million customers these amounts and making lots of free money this way?
Its not right