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As per my original post, I just logged on to see what my monthly installment would be month end, and I see I have been charged interest again on a 6 months INTEREST FREE PLAN when the mistake is on TFG side.

I bought 2 pairs of running shoes online (not sure what size I would be). I bought it on 7 July, received it on 13 July and returned the one pair on 14th July. Still I was charged the monthly repayment fee at the end of the month for BOTH pairs. My initial fee should have been R475 and I paid R600. You added extra fees to my account for NO reason. I already paid more in 2 months than I should have for 3 months on my 6 month interest free account.

You have lost a long standing client due to your lack of customer service. You can't sort something so small out, but you spam people with sales calls. I would have thought that you would be able to sort issues with loyal paying clients out first. Once paid I am closing my account - I already cut up my card!! Clearly you don't need my business.