kN
katlego N
1 reviews | Active since Jul 2020
28 Nov 2021, 12:25
they should close the online platform
TFG worst online shopping experience ever , this is the last time to spend any cent on this business .placed a order online requested a store collection , got a email that my order is returned to the warehouse without notifying me what could be the issue ,this is the 3rd order I haven't received after online purchase , when you ask they say the delivery team couldn't get hold of me , how because its a store collection , so annoyed with this business
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TFG's replyOfficial
28 Nov 2021, 12:30 Good day Katlego Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply28 Nov 2021, 12:30
Official
Good day Katlego Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team