NH
Ncedile H

1 reviews | Active since Sept 2020

27 Sept 2021, 23:18

They only care about sales not their customers

I bought a cell phone that comes with the smart watch online , only cellphone was delivered. I called the their customer care and they confirm that the phone does come with the watch and promised to escalate the issue and get back to me the same day. I didn't receive any feedback.

I called them again the same day, their story changed their said the phone doesn't not come with watch. When I checked the website they have removed the watch on that cell phone deal. I have a screenshot of the deal and also my invoice is proof that it is a cell phone and watch bundle.

I sent those to their customer care, the screenshot and invoice and I was told I will receive feedback within 48 hours. Its been way over 48 hours and no one responds to my follow up e-mails. No one has contacted me for an update.

I'm taking this further.

0
Replies (1)
TFG
TFG's reply28 Sept 2021, 17:09
Official
Dear Ncedile
 
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.

This matter will be addressed and resolved with the highest priority.
  
The reference number for this query will be sent to you via SMS shortly.    
 
Kind Regards 
TFG Customer Support Team