VL
Vusi L
1 reviews | Active since May 2015
28 Sept 2021, 09:35
They called me to offer me a DATA contract which was 2G anytime plus 2G night
They called me to offer me a DATA contract which was 2G anytime plus 2G night. Then boom after few months they only give me 2G and when I enquire they hang up on me
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TFG's replyOfficial
28 Sept 2021, 17:10Good day Vusi
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply28 Sept 2021, 17:10
Official
Good day Vusi
Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused.
We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team