The worst service from your online shop

On the 25 of November I ordered a GALLERY BED VELVET EXTRA LENGTH and was informed that the delivery of the furniture will take longer than other deliveries and that the date of delivery will be the 09 of December. I waited even though it was a lot of inconvenience as I had already moved into the new flat. Today is the 9th, I contacted the TFG online department to find out what time will they be delivering the bed and was told by the TFG consultant (Bongani) that they don’t know what time it will be delivered they can only confirm the date (which is today, the 9th) but he will send a request to the warehouse for someone to give me a call cause they should have already called yesterday to inform me of the time of delivery. It is almost 5pm now and I have not received any call. I am extremely disappointed by the service provided and very frustrated over the fact that I still don’t have a bed after waiting for 2 weeks. If you can’t provide a product which I have fully PAID for then please do refund me.