LT
Lee-Ann Tshibasu
1 reviews | Active since Jan 2022
07 Jan 2022, 09:20
The worst service ever!
Good evening Your service is totally unacceptable. I placed an order on 23/11...never received my order after a week and called your call centre... I also called the courier company Ram several times without getting through as they were experiencing high call volumes... I called daily, eventually got through and was told my parcel was lost. On 7th Dec I was told I would be refunded... Someone called about a month ago to confirm my bank details for refund. Up to now I'm still waiting on my lousy refund. I call your call centre daily... The agent confirms a refund will be processed but it never gets done ... This is totally unacceptable and I will never purchase from you again...
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TFG's replyOfficial
07 Jan 2022, 10:03 Good day Lee-Ann Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply07 Jan 2022, 10:03
Official
Good day Lee-Ann Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team