OY
Octavia Y
1 reviews | Active since Apr 2021
14 Jun 2022, 16:57
The WORST service
TFG is so quick to remind you haven't paid but they take their damn time solving your matter. I paid my account on the 31st, next thing on the 2nd I'm being told I didn't pay. Fine, I send them the proof of payment and they say they'll locate the funds and fix the issue.... till today I'm still waiting. That time they keep harrasing me and charging me for late payment. Njani when I paid on time???
If I had known how bad your customer service is I wouldn't haven't bothered.
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TFG's replyOfficial
14 Jun 2022, 17:18Good day Octavia Yalo
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We
appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We
appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
TFG's reply14 Jun 2022, 17:18
Official
Good day Octavia Yalo
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We
appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team
We’re extremely sorry for the service you have received.
It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We
appreciate you bringing this matter to our attention.
We fully understand your frustration; we assure you that this issue will be dealt with immediately.
Thank you for your patience, you will be receiving your reference number for this query shortly.
Take care and be safe.
Warm regards
TFG Customer Support Team