The worst online shopping experience

I ordered and paid for two sneakers at tfg online on the 28th November 2019 and have since been waiting for my order. I received several emails saying my order has been canceled and my funds would be reversed which hadn’t happened. I also received smses saying my order has been delivered to my nearest store but when i go there there’s no order. I have sent several email questioning what exactly is going on but to my surprise i get some lousy standard response about orders being cancelled . This is the worst customer service received ever, had i know I would’ve taken my money else where. Now im sitting with no gifts for my children for Christmas and no money back from tfg