TM
Thokozile M
1 reviews | Active since Nov 2018
30 Oct 2021, 19:36
The worst online experience
The worst online experience i have ever had, I purchased few items on line yesterday, on the 29th of October and as soon as i click EFT the system skipped the payment process and luckily i was able to go back and i got the option to pay and i did pay. When i checked my order later on the website the status was "AWAITING PAYMENT" i send an email to *** to ask why my status is on awaiting payment when i have paid and the payment was successful and they responded that they have received my order and payment and I’m now assuming all is fine. Then today i get an email saying your refund request has been processed and i never even requested for a refund ,can you please process my order exactly as it is and I also want proof of me requesting a refund because I never requested for a refund, whom ever that was responsible for Processing something thatme as a customer never requested shows how *********** of a business you are and how you disregard customers .I want my order as requested and this time I’m not letting this one go. Its not the first time online has failed to process my orders swiftly. ORDER NUMBER - P***
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Replies (2)
TFG's replyOfficial
31 Oct 2021, 08:28Good day Thokozile Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply31 Oct 2021, 08:28
Official
Good day Thokozile Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TM
Thokozile M's updateReviewer Update
31 Oct 2021, 10:06 I don’t recommend anyone to trust TFG online service ,this is happening to me for the second time and one thing they are not Sorry for inconveniencing you as a customer .Other companies when they have made a mistake they compensate you or give you some sort of discount as a way of showing you That they are accounting for their failure and to top it all no one calls or emails to explain that their refunding you due to Items being out of stock but somehow their system allows you to order items that are out of stock this is happening to me for the Second time. I will never use their online service ever that’s for sure and what is really frustrating is they say their refund takes up to 10 days .so they fail you as a customer dismally and they also take their time to give you your money back. OOOOH WOW what a MICKEY MOUSE BUSSINESS TFG is running .They are far from understanding what CUSTOMER SERVICE is and I fail to understand what happened to communication as well, so this mean All your customers have to complain for all online orders that are processed successfully but out stock and you don’t engage customers in this case to give them options or advise If they want a refund you just decide to refund and the customer must assume and guess why are you processing refunds without their permission POOR customers. Can you please ask your manager to contact me urgently, I need to know if companies are allowed to do what TFG has done to me twice and I can imagine how many customers have experienced such nonsense and bad customer service . I need to check the process of logging a ticker with Ombudsman ,because this is happening to me for the second time and it means the business is doing nothing to fix this error. Like I said I am not letting this one go. customers are the reason why you are in business and you need to learn how to treat them fairly.
TM
Thokozile M's update31 Oct 2021, 10:06
Reviewer Update
I don’t recommend anyone to trust TFG online service ,this is happening to me for the second time and one thing they are not Sorry for inconveniencing you as a customer .Other companies when they have made a mistake they compensate you or give you some sort of discount as a way of showing you That they are accounting for their failure and to top it all no one calls or emails to explain that their refunding you due to Items being out of stock but somehow their system allows you to order items that are out of stock this is happening to me for the Second time. I will never use their online service ever that’s for sure and what is really frustrating is they say their refund takes up to 10 days .so they fail you as a customer dismally and they also take their time to give you your money back. OOOOH WOW what a MICKEY MOUSE BUSSINESS TFG is running .They are far from understanding what CUSTOMER SERVICE is and I fail to understand what happened to communication as well, so this mean All your customers have to complain for all online orders that are processed successfully but out stock and you don’t engage customers in this case to give them options or advise If they want a refund you just decide to refund and the customer must assume and guess why are you processing refunds without their permission POOR customers. Can you please ask your manager to contact me urgently, I need to know if companies are allowed to do what TFG has done to me twice and I can imagine how many customers have experienced such nonsense and bad customer service . I need to check the process of logging a ticker with Ombudsman ,because this is happening to me for the second time and it means the business is doing nothing to fix this error. Like I said I am not letting this one go. customers are the reason why you are in business and you need to learn how to treat them fairly.