The worse customer-I-Don’t -Care experience

Call centre staff rude, entitled and vendictive! I went THREE times to the Cavendish branch to have my card replaced. The second time, they asked me to go back with my passport. The third time, I waited as the manager was on the phone with another customer (nothing wrong with that) the store employee called the customer care line and gave all my details. The representative (Jodie Geduld) proceeds to ask me several questions. I told her that I wasn’t sure what address TFG has in their system. I gave her 4 OTHER ADDRESSES. All correct. But no... she now has to ask me 5 extra security questions... Meanwhile, I remembered the address they have in the system and I gave it to her. She said it was correct but proceeded anyway. She asked me the most ridiculous and non-sensical questions to which I didn’t know how to answer. I got very irated to which she threatened with putting the phone down. I answered all of HER STUPID QUESTIONS ANYWAY and she asked me to pass the phone to the store employee. I then overheard her saying that I didn’t pass the security test and that I must now go and draw a three month bank statement and TAKE MY PASSPORT AGAIN (the same passport we already discussed) in order for them to give me a STUPID STORE CARD. I will not do that and I REALLY hope that a manager gets in touch with me ASAP and this issue is resolved without further a due. I cannot believe that it always has to come to a formal complaint on Hello Peter for them to do something about it!!!!