The TFG Group are not only complete *****, you HAVE PROVEN TO BE UTTER ********** TOO!!

I went into your Foschini branch in Rosebank on Monday to get the HI-Online Black Friday cellphone pamphlet, as I wanted to buy an orphan a phone for Christmas. I saw a wonderful deal and asked the sales assistant to track down the phone for me. She called many of your branches, none of them had received stock of the phone. I then went into four of the shops under your umbrella, hoping to track down the phone, they also hadn’t received stock. The brochure stated that the sale was only starting yesterday (Tuesday), so I decided to wait until yesterday and order the phone online. I tried to find the phone numerous times online. When I didn’t have any luck, I called your online call centre, who advised t5hat I call the two Hi Shops in Jo9hannesburg. IO tried calling both stores, only to be told that the numbers didn’t exist. I then called your customer services call centre, who wanted me to call A million stores in attempt to find the phone. They then wanted to put me back to online, when I told them the story, they put me through to “sales” which was only for data and accounts. I called back and explained my issue to the customer service agent, who promised to track the phone down for me and get back to me within an hour. When I hadn’t received any correspondence after two hours, I called the customer service call centre again, this time, I was put through to the Hi Store in Fourways, who claimed that the phone wasn’t in stock, because, as per the brochures the special had started on the 18th of November, which I confirmed as untrue, since I had the brochure Infront of me.

Feeling furious, I called the customer service call centre again and asked to be put through to a manager. I was put through to one, who promised to investigate the situation. He got back to me, telling me that there was no stock available, because the sale had started on the 18th and that the marketing department had made the mistake and all phones had sold out. He told me he had had other complaints too and he offered me a R150 voucher for messing me around. However, while I was waiting for his call, I called 7 stores, who confirmed that they had never had stock of the phone. I also checked a few of the other Black Friday Deals-Shockingly they were also not available. At this stage, I realized that the TGF Group Must have KNOWINGLY ******* the public into believing that there were Black Friday specials, which truthfully didn’t exist. I declined the R150, as I felt that they should take accountability for their action and give me a deal as similar to the one advertised. The manager told me that someone in the operations department would call me in the morning. When there was no call, I attempted to get hold of this manager with no success.

As I have had no contact from the TFG Group, I can only assume that they are a bunch of ***** and *******, posing as a reputable company. ONLY DEAL WITH THEM IF YOU ARE HAPPY TO HAVE SUB PAR TREATMENT, BY A BUNCH OF CON ARTISTS!

Otherwise avoid using them by all means.