THE STORE STOLE MY PARCEL

I AM HORRIFIED.

SIMPLY HORRIFIED.

THIS IS A FOLLOW UP COMPLAINT TO MY INITIAL COMPLAINT OF WHICH I HAVE STILL NOT RECEIVED FEEDBACK.

MY ORDER P*** WAS DELIVERED AND SIGNED FOR BY MONA ON 07/12/2020 - I WENT TO COLLECT ON 13/12/2020 AND THE 2 ASSOCIATES AMANDA AND VANESSA TOLD ME THAT NO ORDER HAS BEEN RECEIVED.

I HAVE CALLED PARGO, I HAVE CALLED ONLINE, I HAVE CALLED THE STORE AND BEEN TO THE STORE, I HAVE SENT EMAILS, I HAVE BEEN ON SOCIAL MEDIA BUT THIS COMPANY DOES NOT WANT TO DEAL WITH IT'S *******.

YESTERDAY I CALLED THE STORE TO CHECK IF IT STILL HAS NOT ARRIVED - AMANDA TOLD ME NO AND HUNG UP - THE MOMENT SHE HUNG UP I GET A NOTIFICATION THAT I HAVE COLLECTED THE PARCEL FROM THE AMERICAN SWISS MUSGRAVE!!!!!!!

HOW IS THIS POSSIBLE???

I DECIDED TO GO TO THE BRANCH - WHILE I WAS ON MY WAY MONA THE MANAGER CALLS ME AND TELLS ME PARGO IS NOT IN TODAY SO SHE CAN HAVE FEEDBACK BY TOMORROW - I TELL HER I SPOKE TO THEM AND THAT SHE NEEDS TO LOOK FOR MY PARCEL - SHE SAYS ANOTHER DEPARTMENT IS NOT IN SO SHE CAN ONLY HAVE FEEDBACK TOMORROW (17/12/2020) - I TELL HER FINE AND HANG UP WITHOUT TELLING HER I AM COMING. SHE CALLS ME AGAIN A FEW MOMENTS LATER AND ASKS FOR MY OTP - WHY IS SHE ASKING FOR MY PIN IF MY PARCEL IS NOT IN HER STORE AND IF IT HAS NOT BEEN COLLECTED - I REFUSE TO GIVE MY OTP.

WHEN MY PARTNER AND I GET TO THE BRANCH WE CALL THE SAME PARGO SHE SAID IS NOT IN, THE CONSULTANT TELLS HER THE POD HAS A SIGNATURE AND THAT SHE WILL EMAIL THE POD - MONA IS NOW STUMBLING ALL OVER THE PLACE SAYING THE PARCEL IS NOT IN THE STORE - AMANDA THE ASSOCIATE CHECKS WITH MY OFT NUMBER AND SEES THAT IT SAYS IT HAS BEEN DELIVERED TO THE STORE AND ALSO COLLECTED.

SOMEONE IS TRYING TO TAKE MY PARCEL FOR THEMSELVES - I WANT MY PARCEL LOCATED AND UN-USED, WHAT KIND OF OPERATION ARE THEY RUNNING AT THE STORE??? I NEED THIS RESOLVED URGENTLY - A WEEK IS LONG ENOUGH

MY PARCEL WOTH 3600.00 HAS MAGICALLY DISAPPEARED IN THE STORE