JK
Johan K

1 reviews | Active since Nov 2018

05 Nov 2018, 13:19

The nightmare of reactivating my numbers after I cancelled contracts via TFG

I had 2 cellphone contracts via TFG which I phoned to cancel on 1 September. I was told that both lines would go off the MTN network by latest 1 October. I should then give them a call so that they can get the numbers reactivated for me. The lines then both were deactivated on 1 October, but then the nightmare started to get the numbers reactivated.

I have been in contact with TFG several times to find out about the progress to reactivate the numbers. Every time the buck is passed and I am told that it is MTN's fault due to a backlog re-activations. When I contact MTN, they tell me if is TFG' error.

Long story short, my telephone number which I have used the past 15 years is inactive. This means that people cannot contact me, inconvenience and also loss of possible income for my part time job.

0
Replies (1)
TFG
TFG's reply06 Nov 2018, 12:49
Official
Good day  Johan0503 

 
We are so sorry to hear about your experience, this is definitely not the kind of quality we strive to offer our Customers! We’ve passed your details on to the manager who will be in touch with you directly to sort this out. 
 
Thanks, 
The Customer Support team