BP
Boni P

1 reviews | Active since Nov 2014

19 Dec 2019, 23:30

The lady at Archive Loch Logan (Bloemfontein) has a stinking attitude.

A week ago I was at the store looking for a sneaker for myself and wasn’t happy with the way she responded to me – instead of checking which other Archive branch had my size, she just told me the size I was looking for was sold out. I then decided to go online to locate a store that could have the size I desired. After days of calling different TFG stores, I finally found an Archive store in Cape Town and asked them to send the sneaker to Bloemfontein. This afternoon Nico called to inform me that my sneaker had arrived. I went to collect the sneaker and as I was about to pay the above-mentioned lady tells me that I have pay an extra R50 (delivery fee) which came as a surprise, as it was the first time it was mentioned to me. I told her that I did not have the extra R50 because I wasn’t informed prior about it. She then told me (not in so many words) that she couldn’t care less and that I wouldn’t have sneaker (that I ordered myself, using my own resources) without the extra R50.

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Replies (1)
TFG
TFG's reply21 Dec 2019, 10:52
Official
Dear Bonisa

Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.

This matter will be addressed and resolved with the highest priority. 

The reference number for this query will be emailed to you shortly.

Kind Regards
TFG Customer Support Team