THE GOOD THE BAD AND THE UGLY, TFG

This is a review of misfortunes. The 1 star goes to a customer service team leader called Ebrahim. After making arrangements for paying my account one or 2 days after the 1 st of January 2026, well in advance, I still received a disgusting sms, " oop! Have you forgotten something?, please make payment on your account today". This I received on 2nd January 2026. This was enough to bring the military out in me. The mere fact that this young man accused me of swearing at him, was the worst thing I could have heard. He didn't even apologize, but this is the kind of team leaders TFG employ. On the same instance did a young lady Felicity October, came to the rescue. I had a huge fight in the beginning with her, but she was understanding and professional enough to acknowledge facts. She apologized and gave me the assurance that internal actions against this young rude, unprofessional man, be instituted. She deserve 5 stars and should be in a senior position.