The Foshini Group online shopping

I dealt with Exact online shopping on 27May 2021. I places my order, paid and have received NO FEEDBACK from them. My delivery was due on 3 June. I've caĺled 5 times. Their fulfillment centre are not taking their own consultants calls and emails they send. My emails have gone unanswered too. My parcel is still sitting in despatched status yet it hasn't left the warehouse. This matter has been escalated to management and still nobody can give me an answer! I feel like this is SCAN material. Am disgusted in this service. Mr Price has BETTER service and keep to their agreement. My money was taken and I have nothing to show for it. Their in-house communication is shocking. How can you have the call centre consultants answering the calls and they cant even get feedback from their own DEPARTMENT! And I'm still waiting for an answer. This leaves a sour taste for the WHOLE Foschini group. Their service stinks