NE
Nadien E
1 reviews | Active since Oct 2020
12 Jun 2023, 11:14
The Foschinin Group accounts department is pathetic
I have been trying for MONTHS now to source my account statement regularly. They have ALL my contact details as they send me OOPS! YOU FORGOT TO PAY MESSAGES AND MAIL ME AFTER THE FACT TO TELL ME I AM A BAD PAYER FOR FINAL WARNINGS TO PAY...........................How the hell can I pay if I don't know what to pay? Send the statement and I will make the payment in time. This is not rocket science. They expect me to phone them to get the balance yet if you phone at 10:56 on a Monday their offices are closed. They are a joke.
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TFG's replyOfficial
12 Jun 2023, 13:08Hello ! Thank you for taking the time to share your experience with us.
We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused.
We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations.
We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused.
We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations.
We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
TFG's reply12 Jun 2023, 13:08
Official
Hello ! Thank you for taking the time to share your experience with us.
We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused.
We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations.
We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.
We understand that it can be frustrating when things don't go as planned, and we apologize for any inconvenience caused.
We want you to know that we take your feedback seriously and will work to address the issue as quickly as possible.
Our team is committed to providing excellent customer service, and we're sorry that we fell short of your expectations.
We appreciate your patience as we work to resolve the matter.
We will send you a reference number shortly and keep you updated on our progress.
Please don't hesitate to reach out if you have any further concerns.