SS
Sandile S
1 reviews | Active since Sept 2019
13 Nov 2020, 22:43
The Foschini Group
Was contacted by a consultant who tried tonsell me a TFG legal plan which I declined and made it utterly clear. In fact I asked him to help me cancel a funeral policy with tfg that I also did not concent too and set up balance protection on my account.I requested the individual call me back as I received a work call however he did not and yet today I receive an sms stating I am now a legal plan holder with tfg over and above the funeral policy I did not concent to.when you call their contact centre you wait forever and a day and they do not seem to attend to emails.
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Replies (1)TFG's replyOfficial
14 Nov 2020, 13:58Dear Sandile
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards
TFG Customer Support Team
TFG's reply14 Nov 2020, 13:58
Official
Dear Sandile
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
Thank you for taking the time to let us know about your experience with TFG, we are really disappointed with the less than desirable service.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be emailed to you shortly.
Kind Regards
TFG Customer Support Team
