LH
Lionel H
1 reviews | Active since Jan 2022
03 Jan 2022, 18:39
The Foschini *****, 6 weeks for a cellphone claim
Cellphone claim submitted in December, submitted at sterns , called finerite been send from Pillar to Post, no one knows what they are doing I need a phone I am a healthcare worker !!! Submitted a complaint on Facebook, I wouldn't advise anyone to take cellphone insurance by TFG ,
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TFG's replyOfficial
04 Jan 2022, 08:14Good day Lionel
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team
TFG's reply04 Jan 2022, 08:14
Official
Good day Lionel
Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you.
We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you.
This matter will be addressed with the highest priority, your reference number will be sent to you shortly.
Warm regards
TFG Customer Support Team