The Fochini group making it extremely difficult to close account and ********* and poor customer service

I have attempted multiple times in the past year to close my TFG account or restore the account.

I had put a payment block on the account but I was then told that I needed the same ID which I opened the account with to close the account.

The smart ID I used to open the account was ****** and when I used my green ID book to close the account I was told that I needed the original smart ID or a new smart ID even though I had produced a police affidavit proving saying that my ID was lost .

I have had to pay numerous times for the payment block even though my account was supposedly closed or inactive.

I am highly upset as I am continuously being charged for the account. I don't understand why my green ID could not have been used to close the account as it is still proof of my identity. I feel this is ********* behavior on the part of the TFG group as I am constantly being charged and between the store assistants and the customer care center I am not getting a confirmation of the closure of my account.

I have not even made a purchase and yet the process to either close or reinstate the account is an absolute nightmare as I was even asked for proof of employment and a 3 month bank statement should I wish to continue with the account.

After paying the no purchase fee today I was told my account was already closed. How am I paying a no purchase fee on a closed account ?

Could someone from TFG kindly contact me and assist me with fully closing the account as it is impacting my activities such as applying for credit and so forth and giving me a refund for all these unessrsary fees and hassles. At this point I no longer wish to have the account and want no further dealings with TFG and in addition could they stop all the unessesary admin charges . Please see my contact details and ID number below.