The Fix - online

I am a regular online shopping customer as I purchase from The Fix and Sportscene online and never had a problem with the services. I didn't even mind waiting for my items purchased during lockdown as I knew it would take awhile.

However, I have an ongoing problem now with TFG (The Fix). I purchased a biker jacket for R400 on the 21 May 2020 and I to this day have not received it. I've sent multiple emails to them and only received one response today. I've contacted their call centre and was told the order would be cancelled and that I would receive a refund. Funny enough I processed another online order in June and even that order was received before the one I originally placed.

I called their call centre again today and came through to a agent from customer service by the name of Ntombi, she kept on saying that she will transfer me to the correct department but then I either get back to her or the next person transfers me again. This is ridiculous, my airtime eventually ran out. The thing I hate the most is that they are so quick to transfer you even through, you are not even finished speaking, how rude?

All I want is my refund but this seems too difficult for TFG to do. Come on even Mr Price is doing a better job. The worst is over get your acts together. Pathetic customer services, you don't care about your customers you just want their money. I don't even have an account with them. I pay cash and I am a student, I can't afford to hand freebies to The Fix!!!

Unhappy customer.