TGF poor customer service

On 13.10.2018 I have experienced poor service from 2 TFG shop, Foschini and Danna Claire. Until now no one made any effort to conract me regarding the poor sevice I have experienced. It is as if TFG just accept the fact that their service is poor and that they will do nothing to correct it. I only received this automatic reply 'Good day, Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly. Your patience and understanding is appreciated.TFG' no phone calls, nothing from the manager or area manager. No wonder TGF service is so poor. The managers does not have the ***** to call the customers to resolve the matter they would rather remaim silent because they know it is true. TGF customer service is the worst!