TGF online purchase refund

On the 1st of May 2020 I made an online purchase at Foschini and paid my order. A week later I received a message that they don’t have the item in stock and I have to phone them for a refund.

Upon phoning I was advised that it will take 10-14 days for the refund to be processed. I was asked to verify my banking details which I did.

On Monday, 13 July 2020 I got hold of them again. I was told that I must send a mail with my banking details and it will take 3-5 days to be processed.

Today, I received an e-mail requesting a bank statement as proof that I have made and paid for my purchase. This despite the fact that I have forwarded the mail stating that they have received my payment.

This is very poor service. I do a lot of online shopping but have never experienced anything like this.