TGF ***********

In the first week of January I received an sms saying that I owe R3179 on my THE FIX account and if I don't pay the account by the 1st Feb 2019, TGF will take legal action against me, I started to panic when I read the sms and then I called the call centre of TGF. The customer call centre then informed me that according to their records I opened an account at THE FIX store, however they could not tell me what store and they informed me that THE FIX Account is actually for Fashion Express stores. I immediately told them that that account is a ***** account and while I do have an American Swiss account I did not open an account at any Fashion Express store.

They then asked me to get an affidavit from the police station and to send that along with copies of my id. I submitted all the documents last week Tuesday on the 15th Jan 2019. On Friday the TGF group emailed me asking me for my id number which I emailed back to them. I did not hear anything from them.

Then yesterday I received an email from TGF saying that they are handing me over to the creditors for not paying the Fashion Express account.

I went to Nedbank to check how this will effect my credit scoring and this ***** account as really effected my credit record. Nedbank would not even consider me for a credit card because on their system it shows that I am a bad payer and that I have not paid this account from November. According to the customer centre this account was opened in November

I don't understand how can fashion express open a ***** account on my name and also grant the person opening the account a R11 000 credit limit. Why would I want to open a fashion express account when I can use my American Swiss card to purchase at Fashion Express if I wished to. I don't even know where the Fashion Express shop is in Secunda which is where I live. The other thing is that this account was opened on ****en surname which is Mohan however last year April I got married and in June last year got my new id with my new surname. Could TGF not pick this up on their system?

The people working at TGF opening accounts are *********** and cannot do their jobs properly and then its innocent people like us who have to suffer and ran around getting affidavits and case numbers in order to clear our names whereas if they did their jobs properly the first time around things like this would not happen.

TGF NEEDS TO SORT THIS PROBLEM OUT AND TO NOTIFY THE CREDITORS THAT MY CREDIT SCORING SHOULD NOT EFFECTED BY A FRUAD ACCOUNT WHICH I DID NOT OPEN.

I AM STILL WAITING TO HEAR FROM TGF

THANK YOU