Tgf group dissapointment

TFG group has dissapointed me fully i feel they they not taking their customers seriously, i had a ********** purchase last year on my sportscene account and it was resolved and i was told such wouldn't happen again because my name is listed under identity theft but to ky suprise the same thing happened again this year. What a disappointment from tfg to be careless which such and not fulfilling their duties. I would advise one to think twice when opening an account with Tfg group, they dont commit to their commitment. The issues takes about 6 months to be resolved which is nonsense because all the prove is there that i didn't make the purchase and i also want to use my account, my kids need clothes.