NM
Nobuhle M
1 reviews | Active since Apr 2022
13 Apr 2022, 07:27
TGF disappointment n poor service
How utterly I'm disappointed regarding Foschini group finrite.i bought my phone last year November at HiStore Maponya Mall,and insured my cellphone same day.until today ,I was not debited for insurance until today,and I know they will have issues when I claim. They took me back and forth,Hi store said I must call finrite call center call center agents not helpful and hold for 30 minutes and drop the call.
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TFG's replyOfficial
13 Apr 2022, 09:10 Good day Boohle We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team
TFG's reply13 Apr 2022, 09:10
Official
Good day Boohle We’re extremely sorry for the service you have received. It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately. Thank you for your patience, you will be receiving your reference number for this query shortly. Take care and be safe. Warm regards TFG Customer Support Team