CO
Charlotte O
1 reviews | Active since Aug 2019
03 Aug 2019, 20:03
TGF disapointment
My son bought an item of clothing online, we paid and tge order was confirmed. The next day we get a email saying the order was canceled as they did not have stock. I phoned to ask for my refund and was told it would take between 5 and 21 days. It is now 3 August and no refund of the item purchased on 03 July. Disgusting service, checked my bank statement, and was actually debited for R698! How much longer must we wait?
Helpful (0)
Replies (1)0
Replies (1)
TFG's replyOfficial
05 Aug 2019, 08:35Good day Charlotte
We can understand your frustration and wish to advise that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM192347.
Kind regards
The Customer Support Team
We can understand your frustration and wish to advise that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM192347.
Kind regards
The Customer Support Team
TFG's reply05 Aug 2019, 08:35
Official
Good day Charlotte
We can understand your frustration and wish to advise that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM192347.
Kind regards
The Customer Support Team
We can understand your frustration and wish to advise that we have escalated your complaint to our E-commerce Operations department for urgent assistance.
Your reference number for this escalation is RM192347.
Kind regards
The Customer Support Team