LG
Leon G
1 reviews | Active since Aug 2017
23 Dec 2022, 13:07
TGF and Fabiani treat their customers bad,poor service, useless
Good day I have app**** for a Fabiani account for more than a week now,I have given my bank statements ID what ever you wanted,got a call from your agents asked questions etc and still no answer on my application,do you guys want a lock of my hair or DNA sample...I am full time employed with a large financial company I have no issues on itc and have more than enough money in my bank account,if this is the way you treat clients keep your flippen account,I won't support you guys ever again,pathetic
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TFG's replyOfficial
23 Dec 2022, 15:36Dear Kreban
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
TFG's reply23 Dec 2022, 15:36
Official
Dear Kreban
Thank you for bringing this to our attention, our goal is providing consistent and excellent customer services.
This matter will be addressed and resolved with the highest priority.
The reference number for this query will be sent to you via SMS shortly.
Kind Regards
TFG Customer Support Team
LG
Leon G's updateReviewer Update
03 Jan 2023, 12:07So I receive an sms stating that my account has been approved,I must visit the store to collect my account card,I visit the Gateway branch and produce my original ID and then they have system problems they call the customer service line the agent asks me 5 questions the fifth question is 4 cellphone numbers I must answer yes or no I'd they seem fami****,so I answered as I know as I have changed employment a few times where the companies provided cellphones to me,but in the last 6 years I have only 2 cellphone numbers so they say I fail the verification and I must send 3 months bank statement again and this person says I am committing ***** I informed him I will sue him for this comment and requested his name he did not want to provide it this was done in the presence of Fabiani staff...so many times I sent bank statements and I'd parsnips etc,stay away from these pathetic brand,I will never support them again!
LG
Leon G's update03 Jan 2023, 12:07
Reviewer Update
So I receive an sms stating that my account has been approved,I must visit the store to collect my account card,I visit the Gateway branch and produce my original ID and then they have system problems they call the customer service line the agent asks me 5 questions the fifth question is 4 cellphone numbers I must answer yes or no I'd they seem fami****,so I answered as I know as I have changed employment a few times where the companies provided cellphones to me,but in the last 6 years I have only 2 cellphone numbers so they say I fail the verification and I must send 3 months bank statement again and this person says I am committing ***** I informed him I will sue him for this comment and requested his name he did not want to provide it this was done in the presence of Fabiani staff...so many times I sent bank statements and I'd parsnips etc,stay away from these pathetic brand,I will never support them again!