TFGZA cellphone insurance is a **** out to eat your money and give zero feedback & no customer service

I am very angry and disappointed at how TFGZA Cellphone insurance have conducted themselves. I was taken from pillar to post from September 2022 when I was desperately trying to cancel my cellphone insurance. Consultants sold me stories from being unable to log online as their system is down, to giving me a non-existant number to log my query. The worst was an email that bounced. I tweeted @TFGZA to step in and they took their sweet time. 04 November they send an e-mail and sms confirminf cancellation. This is after they debited me twice in October, ran another debit in November and to no shock another one in December. The debit date moved from the 20th to the 31st. I disputed all debit orders on the FNB app to no avail. The last consultant I spoke to advised me to go to a TFG physical store to get this sorted. In this day and age? I lodged a complain about the ongoing debit orders and I was advised the matter has been escalated and I will be contacted. To date, no feedback, nothing, if that is not worse: I get a dm asking me how they can assist me? Really? I want my money back NOW and this account closed NOW. Funny how easy it is to open an account but one goes through hell trying to close it. I am beyond ****ed at this point. The lack of accountability and urgency to customer queries is besides me yet they are quick to debit. Mind the typos, I am ****ed