JM
Jane M
1 reviews | Active since Jun 2021
06 Jun 2021, 04:42
TFG.Sportscene Eloff
Ordered an item with TheFix online store and choose my collection point to be Sportscene in Eloff street Johannesburg,apparently some lady who works at Sportscene Aphiwe received my parcel but didn’t capture it,now the item is lost and i tried calling the online store support the agents there keep on saying they will call me back wich they don’t.when i go to the store Aphiwe says they will refund after 3 days wich never happens.
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TFG's replyOfficial
06 Jun 2021, 10:32Dear Jane Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
TFG's reply06 Jun 2021, 10:32
Official
Dear Jane Thank you for taking the time to share your experience with us, we would like to apologize for the frustration we have caused you – customer satisfaction is our top priority, we are truly sorry that was not demonstrated to you. We would love to take the opportunity to regain your trust; we completely understand how frustrated you are, we would be happy to turn this experience around for you. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team