1 reviews | Active since Feb 2017
TFG/sportscene and Sakhile Cebekhulu are a bunch of *****s
I am repulsed by the amount of disrespect at sportscene Midway crossing, I have been a sportscene member for years and have been under the TFG umbrella for years and now I'm told that I owe money where as my account is sitting on Zero at the store, I am currently abroad and have aske my partner to take my ID to sportscene Midway where he last made a payment, since we lost the reciept, and they refused to assist even when I asked them to send it to my registered email on their system. Sakhile Cebekhulu was rude and showed absolutely no respect in this instant, but everytime we make payments they are quick to take money without even asking any form of identity, treated me like I was not a client. i need sportscene to rectify this at this instant.
Thank you for sharing your experience with us.
We're sorry to hear that you had a negative experience with us. We strive to provide the best possible service to our customers and it's concerning to hear that we fell short of those expectations. This is certainly not the type of service we want to provide, and we apologize for any frustration or inconvenience this may have caused you.
We would like to assure you that we take your feedback seriously and will be investigating the matter further to ensure that our procedures are streamlined and that our staff is properly trained to provide the best customer service possible.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team
Thank you for sharing your experience with us.
We're sorry to hear that you had a negative experience with us. We strive to provide the best possible service to our customers and it's concerning to hear that we fell short of those expectations. This is certainly not the type of service we want to provide, and we apologize for any frustration or inconvenience this may have caused you.
We would like to assure you that we take your feedback seriously and will be investigating the matter further to ensure that our procedures are streamlined and that our staff is properly trained to provide the best customer service possible.
We will send you a reference number shortly and keep you updated on our progress. Thank you for your understanding and patience.
TFG Customer Support Team