TFG's Incompetence

Dear Sir/Madam,

I trust this email finds you well.

I typing this review with a lot of disappointment and dissatisfaction from TFG who supposedly is supposed to be a well re-known business.

I recently opened an account with Sterns, who is part of the umbrella corporation TFG. I have made 2 payments on the 31st of March 2021 and on the 1st of April 2021 which have made a total of R900,00. I made the payment via an FNB account and the payment details appeared to be under a public recipient which went under the name of TFG Loans. I confirmed the payment and emailed through the proof of payment to electronic pay. I have received an email from them say they have located the money and have requested it to be paid over from RCS which will take 7-10 in order to be resolved and my account will be credited accordingly,

However, I have been receiving numerous texts and calls saying my account is in arrears and I have also received calls from TFG's legal team who is clearly hard at understanding, who literally interrogated me and made me feel like a ******** when I have honored my agreement with TFG and have paid my account accordingly, Honestly, this is a nightmare. Does TFG not communicate internally with other consultants or their accounts department and makes them aware of what is going on with my account?

I refuse to make my name bad in terms of my credit score. When payments are up to date and its an internal issue and nor do I appreciate receiving calls from TFG's legal team threatening to take legal action, 'As my account is in arrears'

I am not sure what your internal processes are but this is definitely not on.

I would like to be contacted by someone who is competent and can get to the bottom of this unnecessary situation.

Kind Regards, Zeenat