TFG's Failure (Sportscene)

The Foschini Groups service in general has been falling their brand for a while. Normally, I do not complain because the wrong people bear the burden of my wrath (the sales staff) while the big bosses enjoy their profits. But this time TFG – Sportscenes online in this particular case – has pushed my patience to the brim. I ordered a pair of sneakers. Firstly, they fail to deliver within the advertised deadline and secondly, when they eventually decide to deliver the order, they deliver an incorrect item. Not to mention that there is absolutely no way to get hold of them. I have called and emailed them with no success.