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Chantal D

1 reviews | Active since Mar 2018

12 May 2021, 15:30

TFG - Zero Customer Serives

I am a very dissatisfied customer. We ordered a microwave online on 24/4 which was delivered badly damaged on 28/4. I have been trying since 28/4 for TFG to collect the damaged machine. TFG's website states that they will collect within 3-5 days of a call to return, here we are 14 days later, 4 phone calls from me to TFG, and the badly damaged microwave has still not been collected.

The collection reference given was COL1T***1. Yesterday ther customer service agent told me that they would monitor and get back to me, I am still waiting.

I would like them to advise on whether or not TFG intend on fulfilling their customer promise, especially with a reasonably expensive machine that was clearly dropped either in the warehouse or in transit which is evident by the size of the dent or should I arrange for someone to collect it and take it into a store for my 80 year mother and will this be at your cost? I am happy to arrange it as it would appear TFG are not able to.

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Replies (2)
TFG
TFG's reply12 May 2021, 16:08
Official
 Good day Chantal  We’re extremely sorry for the service you have received.  It’s extremely important for us to deliver seamless customer service at all times, we are so sorry to have disappointed you. We appreciate you bringing this matter to our attention. We fully understand your frustration; we assure you that this issue will be dealt with immediately.  Thank you for your patience, you will be receiving your reference number for this query shortly.  Take care and be safe.  Warm regards TFG Customer Support Team

Best regards,

CD
Chantal D's update15 May 2021, 08:53
Reviewer Update
Here we are on day 17 and you have still not collected your inferior goods as promised. Yesterday I received confirmation that the pick up was scheduled. Well today I will take your goods into a store at much risk to my health and return it. It is disgraceful that in this day and age when you should be treating each customer like royalty, you choose to treat a loyal customer with zero respect and even less customer care. Please know that my visit today will be the very last time I go into a TFG store whether physically or online. I will be taking my business elsewhere.