TFG, you are disgusting and even a nuisance to South Africans

TFG, I read Kci C review about her/his experience with the online shopping and bad treatment from your Call Centre Agents. We had a similar experience and even more.

TFG, you are disgusting and even a nuisance to South Africans....................

On the 27/11/2022, we made an online purchase of (adidas Originals Junior Stan Smith White Sneaker) _ (ORDER NUMBER - P***) and the same problem like of Kci C (out of stock) was your reason for not delivering our purchase, but it was better because the account was settled to zero without any misunderstanding.

On the 08/12/2022, we try again to get the same sneaker online for my Daughter (ORDER NUMBER - P***) and the nightmare begins. On this order, I made a note of how to contact us when the courier is coming, but my note was ignored and the order was returned back to TFG.

After noticing that we are charged for something that we didn`t received, I contacted your online support, of which, we thought that the nightmare is over until we find ourselves handed to collection department.

NB: [ TFG Online Shopping Support <***>

Hi Candry,

Thank you for your email.

As discussed telephonically, I have requested that a refund be processed for your for the item that was not delivered and our team has confirmed that the refund was done.]

South Africans, this nuisance company has department that doesn`t talk to each other and the last person to get punished is us " Customers". To clarify, our account was charged for online purchase that we didn`t receive, because of them (TFG) ignoring the note on how to contact us.

Currently our account has the following fees for something we DIDN`T RECEIVE: 1. Phone Call Fee - Unknown _ Date: 16 Jan 2023 - R20 2. Sms Charged - Unknown _ Date: 13 Jan 2023 - R2.80 3. Col.Letter Fee - Unknown _ Date: 13 Jan 2023 - R20 4. Email Charged - Unknown _ Date: 06 Jan 2023 - R20 5. Sms Charged - Unknown _ Date: 03 Jan 2023 - R2.80

These fees are day light *******, since we didn`t receive the online purchase and the Call Centre Agent had the audacity to tell us that these charges will remain even if we didn`t receive our online purchase, since their books were closed before the courier returned back the purchase. Then we must be punished because the courier company delayed to return the purchase??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????