KS
Kagiso S
1 reviews | Active since Aug 2014
02 Apr 2022, 10:46
TFG wrong orders always
IN 2020 I bought a necklace that comes with an earing at Sterns online and i only received a necklace. I complained but they dont give a ****. in March 2022 I ordered by one ge one free earrings at AMERICAN SWISS but they only got one earing right, I complained on their facebook and explained what happened but they dont give a ****. I am going to pay up this account and close it. **** TFG
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TFG's replyOfficial
02 Apr 2022, 14:18Good day Kagiso Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
Best regards,
TFG's reply02 Apr 2022, 14:18
Official
Good day Kagiso Thank you so much for sharing your experience with us; we completely understand how frustrating this must be. We sincerely apologize for the inconvenience caused. We will definitely raise and escalate your concern in order for this matter to be addressed. We understand how critical we are in the role of supporting you and will most definitely be implementing solutions to ensure that this issue does not occur in future. This matter will be addressed with the highest priority, your reference number will be sent to you shortly. Warm regards TFG Customer Support Team
Best regards,