TFG Worts customer service ever

I promise you guys never ever had such a worst experience in customer care. After purchasing a pair of sneakers for my son on a Sunday I was informed they would take 3 to 5 working days of delivery. I emailed the online service to track the parcel after 3 days and called the call centre to inform me they don't have the number for their couriers and that I have to Google it. Did that and emailed and called the couriers to be told my package would be delivered the next week. I asked if they could fast track the sneakers as my son is leaving to Pretoria and I would pay extra for delivery. After numerous emails and calls the package was delivered 8 day after purchasing and my son in Pretoria already and had to pay again for courier service to get him the sneakers. Last week I had numerous emails from customer service only to inform me that they are sorry. 2weeks after all the emails and calls. They are the worst online service ever.