TFG Worst service and daylight *******!!

Good day, I have a complaint about your daylight *******. Firstly I have been trying to re-open my account for a while now, it was frozen due to my temporary contract that expired with my employer but I was given a permanent contract. When I phoned to re-open my account they told me to bring a payslip, so I took one to a store, then they told me the payslip will not work all of the sudden, I have to bring my appointment letter. So I wasted my time and money to go there (fuel) . I then contacted my employer and got a copy of my appointment letter, so I went to the same store, with my appointment letter AND my payslip, BOTH stating that I am permanently employed. Guess what? Not good enough apparently now I need to bring them my signed contract from my employer, so yet again wasted my time and money (fuel again) So firstly was there little to no help from your side and it is by far the worst service I have received from any clothing account, I have no problems with my Truworths account infact they keep giving me more and more credit because I pay my accounts on time. Second on my list is the problem I have on my statements, I cannot use my account because the staff you have are not giving me assistance. So as far as I’m concerned I’m not spending any money on my account except for interest and service fees that is added (understandable) but then I noticed, EVERY MONTH two days after my debit order goes off, you call me about my “overdue account” although it’s paid every month on time and then what do you do, add R20 to my bill for each call, and that is nonsense!!! I will attach a photo of my transactions where you can see that my debit order went off, and everytime AFTER it went off you call me AND CHARGE ME EXTRA????? I have sent them an email and also no reply yet??!!