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gontsemalemone G

1 reviews | Active since Mar 2017

19 Jul 2019, 13:52

TFG Worst Online shop ever and Refund department even worse.

Worst Online experience i have ever had, even Wish is better, if you planning to buy anything on sale or rather on TFG online store, stop while you are ahead. Theire refund department is so *********** that one would wonder who trained or hire them. I have been waiting for my refunds for two weeks now, they don't call you for follow up's and don't even reply to your mails, however, add outstanding things they want from you on their system. If you dont call or follow up, i'm sure youll never see the light of day of your money. Countless calls have been made, queries have been logged, but still my orders were cancelled with an automated email not highlighting the issue. then you have to fight for your money. mxm

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Replies (1)
TFG
TFG's reply19 Jul 2019, 14:02
Official
Good day Clerement, 

We confirm that we have escalated your complaint to our E-commerce department for urgent assistance and will revert back to you as soon as possible.

Please accept our sincere apologies for the delay and any inconvenience experienced as a result thereof.

Kind regards
The TFG Team